This is a hotel. It is a place where people can sleep and eat, if they are away from home.
They are called guests.
Many people work in the hotel to look after the guests.
The lady is called a receptionist. She asks the man what his name is.
He tells her that it is Mr Smith.
Mr Smith does not want anyone to know what is in his suitcase.
Mr Smith drops the suitcase by accident. It rattles and begins to make a buzzing noise.
This guest is also called Mr Smith. He has just told the hotel porter that his niece will be visiting him later.
Mr Smith has asked the porter to help his niece, as she is from another country and does not speak very good English.
The porter asks what country the niece is from. Mr Smith is not sure.
It could be Latvia, he thinks.
With so many guests called Mr Smith, it can be very confusing when the hotel receives a telephone call for one of them.
This lady is called a maid. She tidies the room and puts clean sheets on the bed.
The maid has found something that she does not like.
The sheets will have to be thrown away.
Many hotels hold wedding receptions. This man is very rich and has paid the hotel to hold a big party.
He has married his secretary, who is 24 years younger than him. He is very happy.
The secretary is in love with someone else.
This is Reginald. He is the head barman.
Reginald can hear voices in his head telling him that the world is going to be cleansed in flame.
Maurice is the head waiter. He is asking the guests to speak quietly, as their voices are too common.
Maurice suggests that they might feel more comfortable in a 'steak house'.
The guests leave.
Some guests can be very rude to the staff.
A lady from South Africa has been unkind to one of the waitresses, so the kitchen staff are adding a special ingredient to her desert.
The rude lady will not know about the ingredient.
These porters are standing in an empty foyer.
The hotel used to be the most popular one in the city, but not many people stay here now.
These men are in charge of the hotel. They are talking about why the hotel has fewer guests than it used to.
One man thinks that guests now expect a television and private bathroom.
Another man wonders if ballroom dancing has gone out of fashion.
With fewer guests, the hotel does not need as many staff.
Stanley is the deputy chief porter. He has been asked to see the manager.
The manager will thank Stanley for his 32 years of loyal service, before asking him to take early retirement.
Stanley had thought that he was going to be offered a pay rise.
In the kitchen, everyone is worried about losing their job.
Some of the staff are starting to swear back at the head chef.
Outside the bar, Jean is changing the flowers.
Reginald the barman walks past her, muttering something about the 'end times'.
Jean can smell burning.