Showing posts with label national health service. Show all posts
Showing posts with label national health service. Show all posts

Thursday, January 22, 2015

Crisis? What Crisis?

My book sales are slowly dwindling. I need to put some more stock on sale, but every other day I either have to drive my mother or older son to an appointment somewhere. Today, I accompanied my mother to the local hospital for a heart examination.

The receptionist of the cardiology department was morbidly obese - at least 35 stone (500lbs or 225kg), which seemed at odds with the posters advocating cardiovascular health. I wonder if she picked the job because it had an on-site crash team.

My mother was seen quite quickly and within an hour it was all over. Apparently her heart wasn't firing on all cylinders, but given that it's been beating non-stop since 1929, is it any surprise? I tried to sound shocked but, frankly, she's much healthier than most people of her age.

While we waited for a taxi, I went to get a cup of tea for my mother. The only place I could find was a Costa Coffee. The queue consisted of working-class pensioners who were completely baffled by the bewildering selection of flat whites, mochaccinos and cortados. "I just want a cuppa tea dear", one lady said plaintively, to a nonplussed Latvian barista.

Hospitals used to have small cafeterias serving weak tea and the sort of coffee that vaguely resembled washing-up water, but I suppose it's more lucrative to lease the franchise to a chain staffed by minimum-wage migrants.

People tend to say two things about the National Health Service. The first is that it is wonderful. The second is that it is in crisis. On my (admittedly anecdotal) experience of many visits to several different hospitals, I'd say that, for a free healthcare system, the NHS is surprisingly good, if not wonderful. And it isn't in crisis. At least, not yet.

The crisis will happen. When the welfare state was conceived, the average working man could be expected to retire at 65, tend his allotment for four to five years before doing the decent thing and expiring.

 
Today, thanks to antibotics, statins and anticoagulants, that same man will live for an additional ten years (at least) but often with a number of chronic health problems that require regular supervision and medication. As for his wife, she can expect to spend around a quarter of a century in retirement, consuming more drugs than Keith Richards, albeit prescription ones.

As the medication improves it will only get worse (or better, if you're an 80 year old who wants to live forever).

But by the time I am 80, I expect the problem will have solved itself, when civil order collapses and I am either beaten to death by an angry mob or eaten by my neighbours. Before I end my days, as I dig up a shrivelled, mutated turnip from the radioactive soil of my garden, I will look back longingly at the days when we thought that a crisis meant having to wait six months for a hip operation.

Tuesday, January 07, 2014

New Year, New Look


It began around a month ago: a growing, but frustratingly nebulous feeling of 'wrongness', accompanied by an appetite for afternoon naps that increased in length. I remembered my wife's warning - "Don't you dare be ill at Christmas!" - and tried to carry on as normal, quietly ducking out of as many social engagements as possible.

I read a lot, including the new Paul Theroux, a mammoth Trollope novel and the wonderful 'Stoner'.

During a drive to see some friends in Hampton, just before Christmas, I wondered how I was going to get through the day and resolved to see a doctor as soon as possible. But what would I tell them? There is an undefined territory between wellness and illness that I've never been able to map. I procrastinated.

Christmas and the New Year were the quietest we'd had for years, so I was able to conceal my growing inability to cope with everyday tasks. I largely kept my worries about the possible causes to myself and resolved to have a full medical as soon as possible.

But three days ago, everything changed. A growing pain in the centre of my stomach quickly became excrutiating as it migrated to the right side. I consulted Google and felt fairly certain that I had appendicitis, but was a trip to hospital justified? I wasn't sure.

I had a vision of a James Robertson Justice-style doctor pressing down on my stomach and annoucing to his young cohorts "Ladies and gentleman, this man has been admitted with suspected appendicitis. I will now demonstrate that it is just wind."

Then I read an entry about the complications that follow a burst appendix and my mind was made up.


The Accident and Emergency department of Brighton Hospital was surprisingly empty for a Saturday night. The only people waiting to be seen were a young couple in their 20s, a rather malodorous homeless man and three Chinese people, who kept changing their seats every five minutes, possibly in an attempt to fox the queueing system.

After what seemed ages, but was probably only 20 minutes, I was assessed and moved to a holding centre, where people lay on beds in cubicles. Opposite me lay a well-spoken woman, who faintly resembled the 122-year-old Jeanne Calment. She appeared to have forgotten what was wrong with her and the nurses' attempts to coax information out of her were largely unsuccessful.

On my left, a curtain concealed a woman who sounded as if she was in her 50s. Unlike Madame Calment, she was able to remember every detail of the last 24 hours and proceed to give a blow-by-blow account of the minutiae of her day: "Then I went to me mum and dad's and I sat down on the sofa, put on the telly and I 'ad a sausage roll..." and on she went, until she eventually proved that ad nausea wasn't just a figure of speech.

When the woman mentioned sausage rolls for the second time, I started to get the giggles. Each movement of laughter produced a spasm of intense pain, so I turned my attentions to the old woman.

I thought how absurd it was that doctors and nurses were going through the charade of treating the old woman as if she had a curable illness, when the truth - the 'elephant in the room' - was she was just very old and had probably reached the natural end of her life. But what was the alternative?

What upset me most of all was that the old woman appeared to be alone in the world. I thought of all the elderly people my mother knows who book unnecessary chiropody appointments, just so they can be touched by another person.

After a pain relief drip failed to make any difference, morphine was introduced. That didn't work either, but after three further doses, I noticed that although I could still feel the pain, I felt curiously detached from it.

I listened to the voices in the distance. Someone was being aggressive, but it was clear that they were very frightened. Another person kept talking in affected genteel accent about their 'anterior', trying to add a certain gravitas to their account, but undermining it with malapropisms.

As I listened to what was going on around me, what impressed me most was the utter professionalism of the staff, who appeared to treat every patient with an unfailing courtesy and respect. I had plenty of opportunities to eavesdrop on conversations and was impressed by what I heard. Lame jokes were laughed at, dull anecdotes listened to with interest and confusion met with patience.

I was less impressed by the patients, who were a rather rum bunch. A woman on my ward was booked in for an operation, but because she was obsese, diabetic and smoked 20 a day, the doctors wanted to run some tests on her heart first. Instead of being grateful for these precationary meaures, she whinged and moaned incessantly: "I wanna go 'ome today. I don't wanna hang around in this shithole."

I didn't like the woman's sense of entitlement, particularly given that her health problems appeared to be largely self-inflicted, but a universal healthcare system is there for the feckless, the irresponsible and the gluttonous as well as the abstainers, the joggers and the vegans.

An elderly man with the strongest Sussex accent I've ever heard complained about the meals at every opportunity: "Oi've got no complaint 'bout the 'awspital, but the food 'ere is doiabolical!" A Filipino nurse replied "If you don't like the food, I can get form for you to complain if you like." The Sussex man snorted: "Forrrm? Caahn't see that it would make any difference, moi dearr. S'no point tryin'. Nawbody listens."

Admittedly the food wasn't haute cuisine and it was appropriate that it was usually served by Eastern Europeans, as the last time I'd tasted anything like it was in communist Czechoslovakia, but it was still vaguely edible. As for the wards, they were anything but a 'shithole' - spotlessly clean and comfortable.

Perhaps I have lower standards.

My only complaints about the hospital were its design - which resembled one of those mazes that scientists use to induce stress in rats - and a litigation-avoiding obsession with doing everything in triplicate. When someone pressed down hard on my appendix, I consoled myself with the thought that now the diagnosis was complete, I'd never have to experience that pain again. How wrong I was.

But I had music with me, which helped more than anything else. If you're ever waiting to go into surgery, I can strongly recommend Mozart's sublime 'Soave sia il vento'.

After the operation, which wasn't the keyhole surgery I was hoping for, I spent the night in a dementia ward (the only place with an available bed) listening to one man yell "Ben!" every ten seconds for most of the night, while another shouted "Push down hard on the fog 'orns boys" (I don't think the sea view helped).

In the morning, I saw the full horror of dementia - a condition that I had only understood in an abstract way before. The person calling out for Ben turned out to be an Irishman named Bill, who had reached a state where he couldn't remember what a cup of tea was for and regularly tipped the contents all over his bed as he examined the cup, trying to guess its purpose.

Under the influence of morphine, the sound of Bill calling for Ben brought back the theme tune of a children's 'Watch with Mother' programme. But sadly the introduction of opiates into my system didn't result in any epic poems or symphonies.

People compare the very old to young children, but infants learn and remember. Bill was unlearning, becoming less competent with each day. Here was a man who once made people laugh, had a job and made love, reduced to a state where he could no longer recognise everyday objects or remember where he was for longer than two minutes.

Caring for Bill was draining. When he wasn't shouting for Ben, he yelled "Nurse!"every five or ten minutes and required a constant change of sheets. In the coming decades, the National Health Service will have to cater for a steadily increasing number of Bills. At what point will it become unsustainable?

But my experience during the last 48 hours emphasised the strengths of the NHS more than its weaknesses. The medical care was second to none and the wards were clean and comfortable. It made the current controversy in the US about Obamacare seem even more absurd.

This excellent cartoon has been doing the rounds recently (click on it to see the full cartoon). It lacks subtlety and the 'Anywhere but America' claim is inaccurate, but it still makes an important point:














Of course the NHS is far from perfect. People wait too long for important tests, operation waiting lists are often unacceptably long and the labyrinthine bureacracy can sometimes be hard to deal with, but overall, the sum is greater than its parts. It is a noble idea that, most of the time, actually works.

Long may it continue.